Question 1

How quickly can you fix my stuck doors?

Accepted Answer

For emergency situations like stuck garage doors, we offer same-hour arrival in most of our service areas. Our fully-stocked trucks carry the most common parts, so most repairs are completed on the first visit. During regular business hours, we typically arrive within 1-2 hours of your call. For after-hours emergencies, our 24/7 service ensures you're never left waiting. On average, a stuck door repair takes 30-60 minutes once our technician arrives, though this can vary depending on the underlying cause.

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Question 2

What causes stuck doors in garage doors?

Accepted Answer

Stuck garage doors can result from several common issues: broken springs (the most frequent cause), worn or damaged rollers, misaligned tracks, broken cables, issues with the garage door opener, or simply lack of lubrication. Weather changes can also cause metal components to expand or contract, leading to binding. Sometimes, something as simple as a power outage or dead remote batteries can make it seem like the door is stuck. Our technicians will diagnose the exact cause and explain your options before any work begins. We recommend annual maintenance to prevent these issues before they leave you stuck.

Question 3

Do you offer financing for new insulated door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment, which is why we offer flexible financing options to fit your budget. We partner with several financing providers to offer low monthly payments, often with promotional 0% APR periods for qualified buyers. Whether you're looking at a basic insulated steel door or a premium carriage-house style, we can help you find a payment plan that works. Our team will walk you through all available options during your free estimate. Plus, investing in an insulated door can actually save you money on energy bills over time.

Question 4

What types of garage doors do you install?

Accepted Answer

We install all types of residential and commercial garage doors, including insulated steel doors, carriage-house style doors, contemporary aluminum and glass doors, traditional raised panel doors, and custom wood doors. We carry products from all major manufacturers and can match any architectural style. Our specialty is insulated doors, which provide better energy efficiency, quieter operation, and improved durability compared to non-insulated options.

Question 5

How long does a garage door installation take?

Accepted Answer

A standard garage door installation typically takes 3-4 hours for a single door or 5-6 hours for a double door. This includes removing the old door, installing the new door and opener, making all necessary adjustments, and cleaning up. We always complete installations in a single visit—you'll have a fully operational new door by the end of the day.

Question 6

Do you provide warranties on your work?

Accepted Answer

Absolutely! We stand behind our work with a comprehensive 5-year warranty on all labor. Additionally, all parts and doors come with manufacturer warranties, typically ranging from 1 year for parts to lifetime warranties on certain premium doors. Our total confidence guarantee means if something isn't right, we'll make it right at no additional cost to you.

Question 7

How often should I have my garage door serviced?

Accepted Answer

We recommend annual maintenance for optimal performance and longevity. Regular maintenance includes lubricating all moving parts, checking spring tension, testing safety features, tightening hardware, and inspecting for wear. This preventive care can extend your door's lifespan by 5-10 years and helps catch small issues before they become expensive repairs.

Question 8

Are your technicians certified and insured?

Accepted Answer

Yes, all our technicians are fully certified, licensed, and insured. Our team includes EPA-certified professionals and master technicians with years of experience. We're also fully bonded and carry comprehensive liability insurance, giving you complete peace of mind. We run background checks on all employees for your security.

Question 9

What areas do you serve?

Accepted Answer

We proudly serve Mount Eaton and surrounding Ohio communities including Wooster, Millersburg, Dover, New Philadelphia, Massillon, Canton, Alliance, Louisville, Orrville, and Dalton. Our central location allows us to provide fast response times across Wayne, Stark, Tuscarawas, and Holmes counties. Not sure if we cover your area? Give us a call—we're happy to help!

Question 10

Do you offer free estimates?

Accepted Answer

Yes, we provide free, no-obligation estimates for all services. One of our experienced technicians will come to your home, assess your needs, and provide a detailed written estimate. There's no pressure to buy—we believe in honest, transparent pricing and want you to feel confident in your decision. For repair estimates, we typically include a diagnostic fee that's waived if you proceed with the repair.

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